Associate, Quality Management II

Updated: April 24, 2024 06:54 PM GMT

BNY Mellon

Pune, Maharashtra

Quality Management - IC1Works with senior professionals to analyze and monitor client quality results across the firm and provide accountability and transparency with relevant supporting metrics and information to applicable business partners such as client service, operational teams, relationship support, and senior management. Consults with internal and external clients on how to improve quality and efficiency on firm systems/ products/ platforms. Familiar with Voice of Client (VOC) in order to discern best practices for improving client experience.Provides first level analysis of data and reports to assess client service quality across the business unit.Performs market research and provides data required by senior professionals to make decisions around policies and practices.Collects data on industry norms regarding client interactions and provides input on the improvement of the client experience.Directs third party vendors gathering, organizing, and synthesizing client quality... More Detail

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