Customer Relations Advisor

Updated: April 24, 2024 06:44 PM GMT

Procast Group

Motherwell

About Us

Due to recent success with tendered projects, we require an experienced Customer Relations Officer to join our team to deliver works in Cumbria. We actively promote a positive working environment where teamwork, transparency and customer service are our key principles.

About The Role

The role will be site based, as Customer Relations Officer you will help facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives and the client. Overall achieving excellent customer relationships for the duration of the works.

Key Duties and Responsibilities
• Assist with site set up.
• Visit each resident prior to work commencing to introduce the company and communicate the scope of works.
• Establish residents individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
• Work with site staff to... More Detail