Complaints Executive

Updated: April 24, 2024 06:02 PM GMT

Saga plc.

Ashford

Job Introduction

Complaints Executive

Salary - Up To £24000 Dependent On Experience

Permanent

FT 35 hours per week

Hybrid – Home & Kent Hubs

As one of our Complaints Executives at Saga Insurance, you will be responsible for managing and resolving customer complaints.

As a business, we support a diverse group of customers and help them at various stages of their lives. Our Complaints team specialise in being customer champions looking to restore advocacy and loyalty during and following a complaint. Whilst helping those most in need and doing so with compassion, empathy and the utmost care to support them through the difficulties that may have brought them to the Complaints Team.

In this role we trust and empower colleagues to do the right thing, guided by our customer mantra and values and treating customers like family or friends. Collectively, we will help colleagues and customers alike to continually improve how we support people.

An inquisitive mind and a willingness to... More Detail