Customer Dispatch Advisor

Updated: April 24, 2024 06:01 PM GMT

Gigaclear

Abingdon

Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders?

Can you react, prioritise and respond to incidents in a calm positive manner?

In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities.

You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases.

The above is an overview of the role, there is more to it…Such as, provision of technical specs... More Detail