Assistant Front Office Manager to Work in Ireland

Updated: April 24, 2024 05:26 PM GMT

The iNUA Collection

Ibiza

We are now looking for an Assistant Front Office Manager to lead the team at one of our hotels, The iNUA Collection.

As the Assistant Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of front desk agents and support colleagues to maintain high standards of guest satisfaction, efficiency, and professionalism.

Key Responsibilities:
• Assist the Front Office Manager in overseeing daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Provide guidance and support to front desk agents, ensuring they deliver exceptional customer service and adhere to hotel policies and procedures.
• Handle guest escalations and resolve any issues or complaints in a timely and effective manner.
• Supervise and coordinate the training of front desk staff to ensure they are equipped with... More Detail