Officer - Retail Branch Operations - Housing - Branch Operations - Jangaon...

Tata Capital

Jangaon, Telangana, India

Job Purpose • To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the HL/HE process. Responsibilities Core Responsibilities: o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. o Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or... More Detail

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