Technical Suppport Officer

Updated: April 24, 2024 11:35 AM GMT

Inbox Business Technologies

Dera Ghazi Khan

Description

Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.

As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, guide software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.
• Basic troubleshooting of Desktops, Laptops, Printers, and other hardware, LAN/Wi-Fi troubleshooting
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Ability to root cause analysis of basic IT issues
• Capable of task management and... More Detail