Service Delivery Manager

SUTHERLAND GLOBAL COLLECTION SERVICES LLC

Naga, Camarines Sur

Company Description

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Delivery Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.

Job Description

As a Service Delivery Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

Key Responsibilities
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough... More Detail

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