Sr Team Leader

GECO Philippines, Inc.

Taguig, Metro Manila

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

(Order the responsibilities by importance, specifying a title for each one)

• Manage the Application Maintenance team of the System Integrator / Partner

• Plan Application Maintenance releases and hotfixes

• Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)

• Manage escalations on issues impacting productive applications

• Track Application Maintenance KPIs and System Integrator Service Levels

• Bug/Defect triage

• TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

• Ticketing Management System suite (must have)

• Atlassian Suite (nice to have)

• eCommerce processes knowledge (must have)

• eCommerce applications functional knowledge (must have)

• Software Development Lifecyle (Waterfall or Scrum) (must have)

• Web SDLC (nice to have)

• Previous experience in IT eCommerce team or System Integrator (must have)

• Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce... More Detail

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