L3 IT Rendszermérnök

Updated: March 04, 2024 11:37 AM GMT

Full-time Job in Budapest

Munkahelyeink.hu

Budapest, Hungary

Munkahelyeink.hu on behalf of:

Adecco Hungary

L3 IT Rendszermérnök

The Adecco Group, one of the world’s leading provider of HR solutions, is looking for a professional for its Budapest based partner in the following position:

L3 IT System Engineer

What we offer:
• Competitive salary
• Flexible home office opportunity
• Career opportunity
• Onboarding

Roles and Responsibilities:
• Ensure that customer issues are appropriately logged, researched, and accurately resolved on time and meeting agreed on SLA
• Troubleshooting of the technical problems following customer complaints
• Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to customers
• Maintain a knowledge base of known issues and solutions
• Provide client support and technical issue resolution related to the application
• Users management
• System Administrator issues with the system
• Reproduce customer’s problems, collect relevant information to escalate

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