Cluster Head

Updated: April 24, 2024 06:49 AM GMT

IDFC FIRST Bank Limited

Agra, Uttar Pradesh

Job Description:

Role/Job Title: Cluster Head

Function/ Department: Retail Liabilities

Job Purpose:

The role entails overseeing the operational aspects of branches including distribution operations, customer service, administration and sales. The role bearer is responsible for guiding the Branch Managers in assessing local market conditions and identifying current and prospective sales opportunities. The role bearer must develop forecasts, financial objectives and business plans contributing to the larger branch banking channel objectives.

Roles & Responsibilities:
• Manage budget and allocate funds appropriately
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards, and comply with all... More Detail