Customer Service Representative

Updated: April 24, 2024 05:20 AM GMT

Flowz

Pietermaritzburg

DUTIES AND RESPONSIBILITIES:

● Set up new service accounts/contracts, send DocuSign Forms, work with Credit

Department on approved customer payment methods.

● Create and process SWO’s and FIF’s and provide updates to and maintains expectations

of the customer.

● Demonstrate understanding of Lab capabilities, levels of calibration, and model-specific

calibration info.

● Understand and practice policies and core company values.

● Bill for missing and damaged accessories.

● Help price and coordinate onsites (quoting, billing, certs, logistics).

● Responsible for website/Live Chat/email/phone service requests for customers within

region (excluding key Accounts).

● Confirm company capabilities, customer calibration requirements, verify turnaround

times and pricing.

● Ability and willingness to cover for any CSR Team Member as needed.

● Update CSR SharePoint page, Calibration Pricing Template, and price matrix in Nav.

● Collaborate with Account Executives as needed.

●... More Detail