Team Lead

Updated: April 23, 2024 04:22 PM GMT

STACKph

San Fernando, Pampanga

I'm looking for Team Leader to join us this April in our Pampanga site!

As a Team Leader, you will:
• Manage day-to-day planning and operations of your team;
• Make sure that each of your Teammates delivers on his/her Service Level Agreements
• (SLAs) and achieves his/her Key Performance Indicators (KPIs);
• Organize and handle the team and make sure everyone adheres to their schedules;
• Train and help in the development of your team by conducting team huddles and coaching sessions;
• Evaluate the strengths and weaknesses of your Teammates;
• Offer solutions for your team’s growth and development;
• Create reports of your team’s performance and document feedback from your client;
• Manage issues that might arise, including HR-related ones;
• Think of solutions creatively; and
• Act as the liaison between the management and your team.

Requirements:
• At least two (2) years of relevant Team Leader experience in an outsourcing or similar
• must have at least 2 years experience... More Detail