Audiological Support Associate

Updated: April 23, 2024 02:03 PM GMT

Sonova Group

Conwy

Professional Standards Associate

We have an exciting opportunity to join our Audiological Support Team in our Support Office in Llandudno as a Audiological Support Associate.

As an Audiological Support Associate you will be a vital point of contact for our audiologists and customers; you will be responsible for answering incoming calls, acknowledging incoming letters and resolving queries. In this role you will support the business to resolve alleged clinical, safeguarding and professional malpractice issues. As part of this role you will also support the audiology and product team with training events when required.

As Audiological Support Associate, your role will include:
• Responding to contacts from customers, HAAs and other functional areas with an efficient, polite, quality focused customer care manner, gather necessary information and resolve outstanding issues writing formally where required.
• Coordinating remedies between customer, colleague and supplier as required... More Detail