NEPTS Customer Service Assistant

Welsh Ambulance Services University NHS Trust

Bangor

The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, day centres as well as discharges and transfers. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance service in Wales.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

We currently have a vacancy within our Ambulance Liaison Office in Ysbyty Gwynedd, Bangor. The successful post holder will be required to work within a team dealing with telephone and face to face enquiries from patients, operational and hospitals staff and volunteer drivers for all issues associated with Non-emergency ambulance transport. Main duties include accurately processing bookings (phone and email) for... More Detail

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