Customer Communications Executive

Updated: April 23, 2024 01:42 PM GMT

JOB Consultancy

Ormskirk

Working hours - Monday to Friday 9am-5:30pm

Negotiable up to £26k dependent on experience

Central location - Close to Public Transport

My client, a forward thinking, exciting organisation are looking to recruit a Customer Communications Executive to join their growing team.

The main purpose of this role is to provide an efficient key point of contact for customer communications and experiences. You will investigate, recommend action, and respond to customer experiences ensuring the highest possible standard of service is provided to the customer.

Key Responsibilities include:
• Ensuring that customers receive a positive customer experience on every contact
• Resolving customer complaints and issues in a timely manner
• Recording, tracking and monitoring complaints across all stages and procedures
• Management of the process ensuring internal agreed deadlines are achieved
• Monitor the review process and encourage customers who’ve had positive experiences to write a review
• Track... More Detail