B2B Customer Success Representative

Updated: April 23, 2024 12:39 PM GMT

Fox Racing

El Prat de Llobregat

Fox Racing Europe is a fast growing action sports company that prides itself in attracting the best employees. We are looking for creative, self-driven, dynamic and experienced people to become part of our team in Barcelona-HQ office.

The main tasks of the position include, but are not limited to:

· Manage a portfolio of Direct Countries Dealers.
· Ensure customer satisfaction through high quality service.
· Manage operational relationships with dealers and sales teams.
· Manage the Order Processes into the SAP system (ERP)
· Tracking and follow up of orders liaising with the warehouse.
· Deal with any operational issue (refusals, returns, warranties, etc.)
· Deal with dealers and sales queries quickly and effectively
· Management of the order book of the current season.

Position requirements:

- Fluent English & Spanish speaker.

- Any other European language is a plus.

- B2B Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports desirable.

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