Desktop Support Engineer

Updated: April 23, 2024 10:09 AM GMT

Tech People 247

Lessines

JOB DESCRIPTION
• Its a one day per week visit

Desktop Technician will provide day to day local
emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Position Responsibilities and Functions
• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate... More Detail