GUEST SERVICE OFFICER - Tokyo

The Ascott Limited

Tokyo, Japan

Job Description

The Officer, Guest Service assists the daily guest service operations, working with members of the team to create a pleasant and lasting atmosphere that enables residents' satisfaction.

He / She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.

Manage front office operations
• Perform room check-ins and check-outs for guests
• Handle room reservation requests for call-in or walk-in guests
• Coordinate with housekeeping function to track and maintain accurate room status information
• Promote accommodation packages, loyalty programmes and food and services offerings to guests
• Perform cashier-related functions and guest account billing
• Generate and check reports for accuracy
• Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up

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