Customer Engagement Manager

Updated: April 23, 2024 12:40 AM GMT

Getz Group Vietnam

Da Nang, Hải Châu District, Da Nang

As a Customer Engagement (CE) Manager at Getz Group, you will play a pivotal role in building deep relationships with customers by handholding them throughout the user journey, understanding their needs, and engaging them with our product.

KEY RESPONSIBILITIES
• Develop and implement customer engagement plans and initiatives that align with company goals and drive satisfaction and retention
• Gather, analyze, and act upon customer feedback and insights to continuously improve customer experiences and identify opportunities for growth
• Manage a portfolio of customer accounts, ensuring their needs are met, issues are resolved promptly, and overall satisfaction is maintained
• Maintain accurate records of customer interactions, success metrics, and departmental performance
• Generate regular reports to share insights with relevant teams
• Collaborate closely with Sales & Marketing, Product Development, and Customer Support teams to ensure a unified approach to customer engagement and... More Detail