Customer Support Agent

OneCart

Sandton

OneCart is looking for passionate Customer Support Agents to join the family. Be a part of a dynamic team that is driving innovation.

Main responsibilities of the role are to be the voice of OneCart, fielding real-time calls/emails/social media posts from our customers. You must be calm in the face of a chaos, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our customer support professionals are dedicated to supporting customers and resolving customer queries across phone, email, and chat platforms.

Duties And Responsibilities
• Ensure ongoing collaboration with order success agents to ensure effective processes are in place and in line with corporate processes and goals.
• Meet/exceed performance expectations and goals for your allocated regions.
• Consistently be attentive to real-time queries and act when needed.
• Resolve queries across various platforms efficiently and effectively
• Ensure collaboration with order success team and... More Detail

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