Customer Success Manager, Retention (Benelux and Nordics Markets)

Semrush Inc

Serbia

Hi there!
We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance.
This is our Customer Success Manager, Retention role for those who can find a common language with anyone in the world.
And this is our role job title for those who are goal and success-oriented.

Tasks in the role
• Facilitate demonstrations to new clients to provide training and build rapport.
• Consult and analyze client difficulties and pain points by identifying digital marketing goals and delivering solutions to achieve goals through active utilization of the software suite. ​
• Promote awareness and training of all capabilities within their current subscriptions and promote feature add-ons that will add value to their current subscription.
• Provide ongoing support and increase client retention and expansion through regular communications, meetings, and demonstrations in order to resolve technical questions and support... More Detail

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