Guest Experience Associate

Updated: March 03, 2024 09:26 AM GMT

Contractor Job in Kemer, Antalya

Maxx Royal Resorts

Kemer, Antalya, Türkiye

About The Job:

The MaxxAssistant Agent plays a fundamental role within the MaxxAssistant Team, a specialized Guest Relations Department committed to delivering exceptional and personalized service to guests. This position requires individuals with strong attention to detail and work ethics, capable of multitasking and prioritizing effectively. MaxxAssistant Agents ensure maximum guest recognition and satisfaction. They handle guest interactions with professionalism and hospitality, addressing special requests, resolving issues, and assisting with inquiries. Collaboration with various operational departments is crucial for seamless guest experiences.

Key Responsibilities:
• Review Arrivals and Guest Handling: Manage pre-arrival communication, check-in, room orientation, and setup to ensure seamless experiences.
• Maximize Guest Recognition and Maintain Knowledge of Guest Preferences: Stay informed about guest preferences, special requests, and past interactions to personalize the... More Detail