Customer Service Clerk

Updated: April 22, 2024 02:45 AM GMT

Research Data Connect

Moka

Employer
RESEARCH DATA CONNECT

Economic Sector
Education

District in Mauritius
MOKA

State / Province
Moka

Country
Mauritius

Job Summary

Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus

Duties of Job

Provides information to customers by verifying understanding of request; answering questions; offering assistance.

Initiates service by recording requests; forwarding to dispatching.

Collects revenue by receiving and recording payments.

Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.

Improves quality results by evaluating processes; recommending changes.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed.

Qualifications Required
HSC-GCE A L - IB

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