Quality Assurance Specialist

Updated: April 22, 2024 01:33 AM GMT

UDM International (Pty) Ltd

Randburg

UDM International is a leading provider of database marketing. We are committed to delivering high-quality products / services to our customers and maintaining the highest standards of excellence.

As part of our dedication to quality assurance, we are seeking a vibrant and detail-oriented Quality Assurer to join our team.

Job Description : As a Quality Assurer, you will be responsible for ensuring that our products / services meet and exceed industry standards and customer expectations.

You will work closely with cross-functional teams including sales and training, to identify areas for improvement and implement quality control processes.

Key Responsibilities : 1. Listen to 50 calls a week. 2. Give feedback to agents on their call quality. 3. Collaborate with cross-functional teams to define quality metrics, standards, and benchmarks.

4. Conduct root cause analysis and provide recommendations for corrective and preventive actions. 5. Perform ongoing quality checks to ensure... More Detail