Front Office Supervisor

PULLMAN, Accor Hotels

Rạch Giá, Kien Giang

Job Description

GENERAL MISSION

Reporting directly to the Assistant Front Office Manager.

The Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times.

RESPONSIBILITIES AND MEANS

The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently high quality.

ADMINISTRATION

To be concerned with staff discipline and staff performance to develop skills.

To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

TECHNICAL RESPONSIBILITIES

To use your supervision skills effectively to encourage and motivate staff.

To monitor guest... More Detail

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