Service Delivery Supervisor

Updated: April 21, 2024 01:46 AM GMT

Recluta

San José Province, San José

Service Delivery Supervisor

San José, Pavas

Service Delivery Manager

Objective:
Responsible for ensuring that services are delivered to customers in a timely, efficient and satisfactory manner.

Responsibilities:
• Customer Relationship Management: Build and maintain strong relationships with clients, understand their needs and expectations, and ensure that services align with their requirements.
• Service Planning and Implementation: Collaborate with various teams within the organization; n to plan and implement services according to client specifications and organizational standards. Esto implica coordinar recursos, establecer plazos y monitorear el progreso.
• Monitoreo de Desempeño e Informes: Supervisar el desempeño del contra métricas y KPIs establecidos, identificar áreas de mejora y proporcionar informes periódicos a los interesados.
• Resolución de Problemas: Abordar cualquier problema o inquietud que los clientes planteen con respecto a la entrega de servicios, solucionar... More Detail