Customer Care Agent-7

Updated: April 21, 2024 12:50 AM GMT

Otis Elevator Co.

Angus, ON

locations 17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg

time type Part time

posted on Posted 30+ Days Ago

job requisition id 20083457

Date Posted : 2023-10-04

2023-10-04

Date Posted : 2023-10-04

2023-10-04

Country : South Africa

South Africa

Location :

17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg

HANDLING OF ALL INTERNAL & EXTERNAL CALLS

Log in incidents reports on APPX

Call backs must logged and dispatched within 1 minutes

100% accurate capture of details

Request as much information from customer in the least amount of time possible

Close call backs from internal customers

Log in JHA

Log in incidents onto APPX

Log in callbacks received from the branches

Adhere to building special notes

WELLNESS CALLS

Record Otis employees absence

Inform Supervisor / Manager of employee's absence

Capture onto APPX

CUSTOMER ISSUE LOGGING %

Capture all customer & public related issues onto Customer Issues... More Detail