Channel Operations Specialist

PalmPay

Accra

About Us

PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana, Tanzania, and Kenya and expanding to other markets in 2024. We are reinventing the payment experience by making it easy and reliable for everyone to get Payment Services.

Job Responsibilities:
• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services
• Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications
• Provide technical support in identifying, investigating, and resolving transaction-related issues
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches
• Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue
• Work closely with the Operations team to... More Detail

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