NOC Specialist (Onsite)

Updated: April 20, 2024 09:04 PM GMT

TaskUs

Imus, Cavite

So what does a Network Operations Center Specialist do? Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.

Imagine yourself going to work with one thing on your mind: to monitor the network infrastructure health; perform troubleshooting; escalate incidents and requests to the next level of support for the resolution.

As an Network Operations Center Specialist, you will:
• Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.
• Investigate issues, resolve problems, and communicate status.
• Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Respond to any number of alarms... More Detail