Customer Service

Updated: April 20, 2024 03:12 PM GMT

J&T Express (Malaysia) Sdn Bhd - Kampar

Kampar, Perak

2.Handle company CRM systems.
3.Handle problematic parcels during operation.
4.Compile the documentation of CRM and problematic parcels.
5.Data monitoring.
6.Responsible in compiling & preparing daily, weekly, monthly reports.
7.Develop quality control standards and company processes, setting up SOP and KPI to track and measure improvement in operations.
8.Perform checking to identify operational issues and continuously find ways to streamline operations and take corrective actions.
9.Recommend improvement measures to the operation process to ensure quality control standards are met.
10.Participate in the implementation of various quality improvement plan.
11.Maintain a positive, empathetic and professional attitude toward customers at all times.
12.Deliver excellent customer service and handle incoming customer messages regarding company service questions and general concerns.
13.Resolve customer's enquiries effectively and efficiently to meet customer's expectation.
14.Ensure... More Detail