Operations Manager

Updated: April 20, 2024 02:48 PM GMT

Tsebo Solutions Group

Sandton

Duties & Responsibilities
• Client contracts & SLA management.
• Strong understanding of commercial impact of operational practices.
• Track record of turning around loss making contracts to profitable contracts.
• Year on year analytics.
• Ratio analysis techniques.
• Pricing reviews.
• Half yearly reviews.
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Responsible to effectively communicate and filter company information to Catering Managers / District Managers who needs to filter down to their staff.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable... More Detail