First Notice of Loss Consultant
Updated: April 20, 2024 02:47 PM GMT
iMasFinance
CenturionJob Purpose
To provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claims
Job Outputs
• Adherence to claims notification and registration process
• Claims support and administration
• Liaising with insurers to follow up on outstanding documents
• Reactive policy underwriting
• Customer Service
• Adherence to risk and compliance requirements
Qualifications
• Matric/Grade 12
• 120 FAIS credits on NQF level 4 or a full FSCA aligned qualification as per legislation, is an advantage
• Regulatory exam (RE5) advantageous
Experience
• Minimum 1 years' applicable Short term Insurance Customer Service and Claims experience
• Minimum 6 months Contact Centre experience
Knowledge And Skills
• Multilingual, including English
• Problem solving skills
• Empathetic
• Ability to cope under pressure
• Communication and negotiation skills
• Computer literate (MS office including Outlook)
• Excellent telephone etiquette More Detail
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