Technician, Network Operations

Intelsat

Tokyo, Japan

Are you up to the challenge?

Provide operational support and timely response of phone calls and emails through the triage process. Matters include but not limited to;

customer terminal accesses, carrier measurements, peak / pols and compression test and internal / external customer notifications.
• Under supervision, initiate emergency restoral procedures and determine alternate routing of services provided by Teleport Operations for Intelsat owned teleports and 3rd party partner teleports
• Provide input for the development of departmental workflow, review, update, and write processes & procedures as needed
• Manage RMA process of customer VSAT equipment.
• Conduct process reviews and provide tool development input to improve customer service delivery.
• Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.
• Utilize tools to interpret and troubleshoot basic RF and IP based networks.
• Timely identify, update and... More Detail

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