Customer Service Administrator

Assessment & Qualifications

Mandaluyong, Metro Manila

About the role: We are currently looking for a detail-oriented individual to join our team. As a Customer Service Administrator, you will play a pivotal role in executing registration transactions and back-office activities for accuracy. Also, you will provide support to our Customer service teams and stakeholders in examination centers, addressing complex issues related to our processes.

Our team: PQS (Pearson Qualification Services) The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Our Purpose - Add Life to a Lifetime of Learning

As a Customer Service Administrator, you’ll be responsible for:
• Provide exceptional customer service standards through phone, chat, and email communication.
• Build and maintain professional rapport with both internal and external... More Detail

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