Consumer Service officer

Updated: April 20, 2024 01:19 AM GMT

FrieslandCampina

Amersfoort

As a Consumer Service employee, you receive fun and challenging telephone calls, e-mails and chat conversations every day. You enjoy helping consumers as best as possible by answering questions about our products and brand activations honestly and clearly and handling complaints correctly.

What We Ask
• MBO+/HBO level, working and thinking level;
• Be open to flexible working hours:
• 4 times a week at the office and 1 time a week from home.
• As a team member, you work at least once a week in the evening (max. 2 evenings in consultation), and you can also take over a shift when a colleague is absent;
• Excellent communication skills (both oral and written):
• You can listen well, type quickly and error-free and have a good command of the Dutch language (ABN, language use and word choice);
• You are driven to handle consumer responses carefully and in a friendly and correct manner; you have an eye for detail and have a lot of patience and can remain friendly despite the consumer... More Detail