Customer Service Associate - Work From Home

Sunway Construction Group Berhad

Malacca

Job description:

Sunway Construction Group Berhad is looking for a dynamic and self-motivated Customer Service Associate to join our team in Malacca City, Melaka, MY. This is a full-time, work-from-home position at the Associate level with a minimum of 4 years of experience in customer service or a related field.

Responsibilities:1. Provide exceptional customer service via phone, email, and chat to address inquiries, resolve issues, and assist with product information.2. Handle customer complaints and provide appropriate solutions within a timely manner.3. Maintain accurate records of customer interactions and transactions.4. Assist in processing orders, returns, and exchanges.5. Collaborate with other team members to improve overall customer experience.6. Stay updated on product knowledge and company policies to provide accurate information to customers.7. Identify trends in customer feedback and suggest improvements to products or services.

Requirements:1. Energetic and... More Detail

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