First Level Supporter (m/f/d)

LAN IT 24 GmbH

Yokohama, Kanagawa

We at LAN-IT 24 (Germany) are currently looking for IT Engineer Japan (Yokohama)

Start: ASAP

Duration: 1 year (with option)

Full time (Mon-Fri/40 hour )

Tasks
• Provide first/second level contact and problem resolution for customer issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
•... More Detail

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