Supervisor, Desktop Support Cairo, Cairo Governorate

TTEC

Cairo

Desktop Support Supervisor Cairo

Bringing smiles is what we do at TTEC for you and the customer. As a Desktop Support Supervisor working onsite in Cairo, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing :

This position has overall responsibility for their assigned centers’ IT Operations & Management activities and processes required to deliver high service levels to both internal and external customers, optimizing the cost and promoting IT Service Excellence.

During a Typical Day, You’ll
• Manages the desktop deployment, health checks and business & technology operations’ day-to-day activities
• Take overall responsibility for Incidents and Service Requests that will affect site technology; Coordinate and engage Site IT resources in support of problem resolution during high-severity technology service interruptions and outages
• Manage... More Detail

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