Client Experience Executive

Wallex

South Jakarta, South Jakarta City, Jakarta

Overseas payment and cash management solutions for businesses - simplified

Wallex not only allows you to make cross-border payments at better rates and faster speeds, we also provide you with the ability to convert and hold balances in multiple currencies so that you can properly plan, manage and hedge your currency needs all from one platform.

Job Description:
• Answering customer inquiries in a timely manner, managing customer accounts, following up with customers for administrative purposes, and provide troubleshooting assistance to ensure customer centricity and improve customer experience.
• Ensure timely client onboarding through collaboration with Sales and Compliance teams, following up with customers regarding their account openings
• Handle pre and post transaction customer queries/ requests and collaborate with the Ops/ Compliance/ Tech/ Treasury teams on all payment related issues.
• Clear all pending compliance queries timely with the banks and liquidity partners.
•... More Detail

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