Aftersales Director - Automotive

Updated: April 19, 2024 03:51 PM GMT

WeNetwork

Pontianak, West Kalimantan

About the Company:

Our client is an automotive manufacturer expanding their business in Indonesia produce both electric and non-electric vehicle. They have a vision and aspiration to create exceptional automotive value for customers by harmoniously blending safety, quality and efficiency

Job Responsibilities:
• Build, lead, motivate and develop a highly successful team that achieves its objectives
• Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after-sales service
• Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops. Assist with the updating of service and parts standards as necessary
• Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints
• Assist... More Detail