Multi-Channel Manager, Dermatology, Iberia

Updated: April 19, 2024 12:34 PM GMT

Incyte

Tres Cantos

Overview

Summary

The Multichannel Manager (MCM) is responsible for enhancing customer engagement by managing and implementing multi-channel communication strategies, encompassing both one-on-one and one-to-many interactions. Reporting to the Business Unit Director, Iberia, this role is office-based.

Duties And Responsibilities
• Drive the implementation of digital channels and content creation across all company business units, functional departments, and therapeutic areas of interest.
• Support the definition of Multi-channel Customer Engagement strategies and execute tactical Multi-channel Customer Journeys.
• Implement Central Assisted and Locally Orchestrated multi-channel activities, coordinating with internal stakeholders at both local and regional levels.
• Identify and monitor the multi-channel and media landscape, focusing on topics relevant to our communication goals and customers.
• Enhance customer experience and digital interactions by defining and implementing... More Detail