Guest Relations Agent / Russian Speaker

RIXOS

Sharm El-Sheikh, Second Sharm Al Shiekh

Job Description

The candidate must be able to :
• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
• Achieve Quality Audit result of 95% and above through consistent documented trainings
• Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)
• Assist and process check in / out for VIPs guests efficiently and professionally.
• Escort guests to their rooms and conduct Room Orientation.
• Update guest information into the computer after a complete check in.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and... More Detail

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