Channel Operations Specialist

Updated: April 18, 2024 07:58 PM GMT

PalmPay

Ikeja

Job Responsibilities:
• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services
• Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications
• Provide technical support in identifying, investigating, and resolving transaction-related issues
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches
• Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue
• Work closely with the Operations team to suggest and recommend new initiatives that could Improve customers’ experience with the usage of our mobile application and payment system
• Track issues and work with component teams for timely resolution of downtimes on any of the payments
• Analyze and interpret... More Detail