Guest Services Representative

U.S. Air Forces, Europe

Aviano, Province of Pordenone

Duties

Receives and confirms room reservations by letter, telephone, email, or personal contact.

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.

Ensures that only authorized patrons use government sponsored quarters.

Calculates and posts charges to patrons' accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.

Maintains current checkout list. Maintains and sells sundry sales items to patrons.

Maintains a professional appearance and demeanor at all times.

Ensures that customer service is the first priority.

Performs other related duties as assigned.

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