Spanish Complaints Coordinator

Updated: April 18, 2024 04:49 PM GMT

888holdings

Ceuta

**CE**
• **
• *Position ID: 06.348**
• *Spanish Complaints Coordinator**:
• *Position Title**:
Spanish Complaints Coordinator
• *NKPD Code**:
33433006
• *Department**:
Customer Service
• *Team**:
Customer Relations Online
• *Reports to**:
CRO Manager
• *Subordinates**:
none
• *Interacts with**:
Legal, CRO, Compliance, Customer Services, Customer Due diligence, AML, Payments, KYC teams, Responsible Gaming
• *Position Mission**:
The Spanish Complaints Coordinator is responsible for improving and monitoring Complaints and Responsible Gaming areas in order to deliver outstanding customer service. The person in charge is tracking and monitoring all complaints and works alongside various departments to continue to develop and improve the responsible gaming and complaints sector.
• *Main duties and responsibilities**:

- Addressing any concerns that may arise with customers
- Take on board our customer’s feedback and go the extra mile to work towards retention and retaining customers.
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