Member Experience Agent

THE I/O

Marbella

We are expanding our team! We are looking for an energetic and enthusiastic Member Experience Agent to join our team at THE I/O!

The Member Experience Agent responds to a wide variety of member requests by accurately assessing the member’s needs and requests and then adding personal recommendations and touches to achieve maximum member satisfaction while complying with all 247 group (GYM BRAND) policies.

This position is on a rotating shift basis, including afternoon-night shifts and on-job training will be provided.

Job Description

Administers and implements programs and initiatives to engage current and new members and continuously improve the member experience.

Answering phone calls and written questions, concerns, and complaints regarding membership.

Providing information on membership fees, policies, processes, benefits, products, and services. Actively listening to members and identifying their needs.

Solicits member feedback and presents findings to internal teams to... More Detail

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