Customer Service Representative

Updated: April 18, 2024 02:51 PM GMT

Cleveland Range

Millbrook, ON

Location: West Northumberland County (Millbrook)
Position Summary:

Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. Trains or mentors lower level CSRs.Major Accountability:

Entering, monitoring and tracking of customer purchase orders

Processing debit/credit memos

Maintaining order information filing system

Providing knowledgeable customer support for assigned products and services.

Key Tasks and

Responsibilities:

Responds to customer inquiries by telephone or email to provide non-technical problem resolution.

Resolves routine and more complex problems and communicates solution or requested information to the customer.

Analyzes customer service needs and refers to other service or... More Detail