Web3 Customer Success Specialist

Updated: April 18, 2024 02:20 PM GMT

PRAGMATIKE

Minsk

Job Description:
• Location: Fully remote, EU timezone (CET +/- 2hours)
• Start date: ASAP
• Languages: Fluent English is mandatory
• Our client: Cloud Computing / Web3 / AI - European Saas

Responsibilities:
• Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and particularly app stores. Your direct responses will not only resolve issues but also build trust and loyalty among our customer base.
• Voice of the Customer: Champion the customer's voice ensuring that feedback gathered from direct interactions is clearly communicated and acted upon.
• Automation and Efficiency: Implement and optimize AI-driven tools and other technologies to streamline routine support tasks, aiming for faster and more effective resolutions to customer inquiries.
• Multi-Channel Support Management: Oversee a cohesive and integrated customer... More Detail