Operations Manager - Naga, Bicol

Probe CX

Naga, Camarines Sur, Philippines

Duties and responsibilities
• Oversee and direct activities of a number of LOBs along with all Circle Leaders and staff
• Responsible for a wide spectrum duty and must be able to multitask with ease and
• proficiency
• Manage Circle Leaders to ensure program’s productivity and customer
• satisfaction/client performance objectives are met efficiently
• Responsible for regular and often daily interaction with all the company departments, campaigns and the whole management team.

Qualifications and Key Competencies

● Proven work experience as Operations Manager or equivalent

● Adequate knowledge of organisational effectiveness and operations management

● Essential Experience/Skills and Extreme call center management experience is essential to be

a success in this role

● Substantial experience within a similar role within an IT related contact center

● Budget development and oversight experience

● Willing to be assigned in Naga, Bicol More Detail

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